Frequently Asked Questions

Answers to commonly asked questions

ClearClear Tag
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Will this improve my ability to retarget customers?

Yes, our product is designed to enhance your ability to enhance your ability to retarget your returning customers. We extend the lifetime of basic cookie based tracking by assigning a Persistent ID to all site visitors. This improves your ability the most out of your advertising budget and sms/email campaigns.

Product
How does it work?

The average lifetime of a cookie is under 20 days. This means you're frequently misidentifying returning customers as anonymous visitors. UpStackified's Persistent ID technology enhances a cookie based approach with device fingerprinting and identity graph. This allows us to identify customers for up to a year or more, without the use of cookies, enhancing your [re]marketing data and powering intent based marketing solutions. UpStackified Tag ensures consistent data across all third party integrations, streamlines the data layer and creates a true first party data warehouse.

Product
What can I expect in the first 60 days using your product?

Timeline

Day 1

  • Setup and configure pixels on UpStackified for FB, Google Etc.
  • Enhanced tracking and analytics capabilities across multiple platforms.

Day 7

  • Missing conversions are fixed and Event Match Quality improves
  • Increased accuracy in tracking conversions and improved understanding of customer behavior.

Day 30

  • Remarketing efficiency increases - Returning customers are remembered longer.
  • Improved customer retention and increased sales from repeat customers.

Day 45

  • Advanced audience segmentation and optimization options become available.
  • Enhanced targeting capabilities, allowing businesses to reach specific customer segments with personalized messages and promotions.

Day 60

  • IOS14 Tracking Issues are resolved and campaign performance improved.
  • Pixel data is fully integrated with marketing campaigns, enabling data-driven decision making.

In the first 60 days, you can expect to see the initial impact of our product on your analytics and marketing efforts. This period typically involves setting up and fine-tuning your configurations, tracking performance improvements, and understanding how our solution aligns with your business goals. Our onboarding resources and support team are available to ensure a smooth and productive experience.

Product
Do you offer a free trial?

60-day evaluation period with all paid plans.  See pricing here.

Pricing
Is setup easy?

Setup is generally completed in under 15 minutes with some technical ability. If you need help or are not technical - join our slack channel or email us for guided onboarding. We offer white glove onboarding to ensure all brands get the most out of our product.

Product
How long does it take to setup?

Generally setup in 10-15 minutes to move facebook and other pixels over and complete configuration / testing.  No developers are needed. Contact support or slack channel for help.

Support
How can I get support?

You can also contact UpStackified support via email or join our slack channel. Additionally, our documentation here includes helpful guides and troubleshooting tips.

Support
How much does it cost?

Our pricing details can be found on our website here. For enterprise pricing please contact our sales team.

Pricing
Do you offer discounted pricing?

Yes, we do offer discounted pricing for annual subscriptions. Visit our pricing page here to explore the available plans and discounts. For large enterprises or special arrangements, feel free to reach out to our sales team.

Pricing
What is your refund policy?

We strive for 100% customer satisfaction. If you’re still not satisfied with the product or want to leave, no problem.  We will refund you the current month subscription cost.

Pricing
I'm seeing duplicate Facebook Events - how to fix?

The most common reason for duplicate Facebook Events is you haven’t disabled the Facebook Sales Channel data sharing, or have another app installed that is also sending Facebook Events.   For more detailed information on this topic, please refer this article. Additionally, you can join our Slack channel or send us a email for further assistance. We are here to help resolve any concerns or questions you may have.

Troubleshooting
I'm seeing duplicate events in GA4 - how to fix

Here are the reasons why you may be experiencing duplicate events and how to resolve the issue. It is possible that you have multiple apps installed on your device that are also sending events. To prevent this, please disable any other apps, including the GA4 Sales Channel. For more detailed information on this topic, please refer this article. Additionally, you can join our Slack channel or send us a email for further assistance. We are here to help resolve any concerns or questions you may have.

Troubleshooting
I'm seeing duplicate events in another service -- how to fix?

Please make sure to disable any existing pixel integrations with that service once you have set up our app. This is important to ensure that our app functions properly and there are no conflicts or overlapping functionalities.

Troubleshooting
I'm not seeing any events / How do I complete Setup

For your tracking events to fire correctly in Shopify, you need to ensure these three steps have been completed. Login to UpStackfied and go to

https://app2.upstackified.com/onboarding

Troubleshooting
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